Refund policy

Return & Refund Policy

GUILLERMO Mart

At GUILLERMO Mart, we are committed to providing high-quality digital products and a smooth customer experience. Please read our policy carefully before making a purchase.

📌 Digital Products Policy

All products sold on GUILLERMO Mart are digital downloads. This means:

  • No physical items will be shipped.
  • Products are delivered instantly after purchase via download link, email, or account access.

❌ No Returns

Due to the nature of digital products:

  • All sales are final
  • We do not accept returns or exchanges once the product has been downloaded or accessed

💸 Refund Eligibility

Refunds are only considered under specific circumstances:

You may be eligible for a refund if:

  • You did not receive the product after purchase
  • The file is corrupted or not working, and we are unable to fix the issue
  • You were charged multiple times for the same product

🚫 Non-Refundable Situations

We do not issue refunds in the following cases:

  • Change of mind after purchase
  • You no longer need the product
  • Lack of knowledge on how to use the product
  • Failure to read product description before buying
  • Download/access issues caused by your device or internet

🛠️ Support & Assistance

If you face any issues with your purchase:

  • Contact us within 3–5 days of purchase
  • Provide your order details and issue description
  • Our support team will assist you promptly